Responsible Gambling at Lucky Tiger Casino

At Lucky Tiger we take responsible gambling seriously. We are committed to keeping play safe and under control for all Canadian customers, and we provide clear tools and guidance so players can manage their time and money while using our site. Our goal is to make sure gaming stays a form of entertainment, not a source of harm.

Player protection principles

We prioritise player safety, age verification, and fairness. We require account verification where needed and monitor activity for signs of problem behaviour. We respect privacy and handle any requests for help or account changes promptly and confidentially.

Activity-control tools

Players can use on-account tools to set and adjust limits, take breaks, or close an account. These tools are available from your account settings or by contacting support. For faster control, you can request temporary time-outs that restrict access for a set period while you regroup.

Deposit limits

We offer daily, weekly, and monthly deposit limits so you can budget your play. Limits can be increased only after a cooling-off period and verification steps. If you need help setting an appropriate cap, contact our support team and we will walk you through the options.

Loss limits

Loss limits allow you to cap net losses over a chosen timeframe. This helps prevent chasing losses and keeps sessions within planned spending. You can set or lower loss limits at any time; increases are subject to a review period.

Time limits and account breaks

You can set session time limits and receive reminders when you reach them. For longer breaks, a temporary account suspension or an extended cooling-off period is available. These measures are intended to give you space without the pressure to return immediately.

Self-exclusion

If you feel you need a stronger step, self-exclusion lets you block access to our services for a fixed period or permanently. During self-exclusion we stop promotional contact and suspend your account activity. To start the process, contact support and we will guide you through the necessary steps.

Signs of problematic behaviour

Watch for changes such as spending more than planned, borrowing to play, neglecting responsibilities, or feeling unable to stop. If you or someone you know shows these signs, consider using our control tools and seeking outside support.

Tips for maintaining control

Set clear budgets and time limits before you play, use deposit and loss limits, avoid gambling when upset or impaired, and do not view play as a way to earn money. Regularly review your account activity and use self-assessment tools if available.

Professional help and support organisations

If you need further assistance, reach out to recognised support services in Canada such as ConnexOntario, Kids Help Phone, or your provincial problem gambling helpline. For help with account controls or to request self-exclusion, contact our support team through your LuckyTiger account and we will assist you confidentially.