Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you sign up and play at Lucky Tiger. We respect your privacy and are committed to handling your account data, transaction records and site activity responsibly while giving clear choices about how your information is used.

Types of data we collect

Personal data

When you register or verify your account we collect personal details such as your name, date of birth, email address, postal address, phone number and government ID documents when required for KYC. We also record payment details needed to process deposits and withdrawals; sensitive financial data is handled by our payment processors.

Technical data

We collect technical and device information including IP address, device type, browser, operating system, screen size and language settings. We also record connection data, crash reports and anonymized usage metrics to keep the site secure and operating smoothly for Canadian players.

Transactional and activity data

We store transactional records such as deposits, withdrawals, bet history, game activity, bonus balances and communication logs with customer support. This information is used for account management, dispute resolution and regulatory compliance.

How we use your information

We use collected data to: create and manage your account; process payments and withdrawals; verify identity and prevent fraud; provide customer support; comply with legal obligations; and send service-related messages. With your consent we may send promotional messages, which you can opt out of at any time.

Data protection practices

We protect personal data using industry-standard security measures including encryption in transit, access controls, and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain records as required for business, tax and legal purposes and only for as long as necessary.

Cookies and tracking technologies

We use cookies and similar tools to remember preferences, analyse site usage and detect suspicious activity. You can manage cookie settings through your browser or device; disabling certain cookies may affect site functionality. Third-party analytics providers may also collect anonymous usage information.

User rights

Canadian users have the right to access, correct or request deletion of their personal information, subject to legal and regulatory retention requirements. You may also request restriction of processing or data portability where applicable. To exercise these rights we will verify your identity before responding.

Access, correction and deletion of data

To request access, correction or deletion, contact our privacy team at [email protected]. We aim to respond promptly. Please note we may retain limited records after a deletion request to meet legal obligations or resolve disputes.

Information sharing and third parties

We share data with trusted third parties such as payment processors, identity verification providers, game suppliers and fraud prevention services, and with authorities when required by law. These partners are contractually required to protect your information and only use it for specified purposes.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on the site with an updated effective date. If you have questions about how we handle data or about LuckyTiger privacy practices, contact [email protected].