Terms and Conditions
These Terms and Conditions describe the rules that govern your use of the Lucky Tiger online casino and related services. They explain the relationship between our company and our users in straightforward terms. We ask you to read them carefully before creating an account or placing real‑money wagers. By using the site you agree to follow these terms and any additional rules published for specific promotions or features.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Use a valid email address and provide truthful personal information when registering. Keep your password secure and do not share account access. We may require identity verification at any time to process withdrawals or investigate irregular activity. If you suspect unauthorized access, contact support immediately at [email protected].
Eligibility requirements
To use our services you must meet local legal requirements and be at least 18 years of age. Residents of jurisdictions where online gambling is prohibited are not eligible. By opening an account you confirm that online gambling is permitted where you live and that you are legally allowed to place wagers. We reserve the right to refuse registration or close accounts that do not meet eligibility criteria.
Acceptable platform use
Use the platform lawfully and for personal entertainment only. Prohibited conduct includes fraud, collusion, bonus manipulation, using bots or automation, chargeback abuse, and creating multiple accounts to circumvent limits. We monitor play for suspicious behaviour and may limit, suspend, or close accounts and void affected wagers or bonuses where abuse is suspected.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms that are published with each offer. Bonus funds typically carry wagering requirements, game contribution rules, maximum bet limits while wagering, and expiry dates. Bonus balances cannot be withdrawn until conditions are met. We reserve the right to cancel or alter any promotion and to refuse bonus claims in cases of suspected abuse or breach of these Terms.
Deposits and withdrawals
We accept a range of payment methods suitable for Canadian players. Deposit processing times vary by method. Withdrawals are subject to verification checks - you must complete any required KYC before funds are released. Withdrawal limits may apply; for many standard accounts a weekly limit is set around CA$2,000 and larger wins may be paid in instalments. We do not control third‑party processing times or bank fees.
Verification
Verification typically requires government ID, proof of address, and possibly proof of payment method. Delays in providing requested documents can delay withdrawals and other account actions.
Dispute resolution
If you have a dispute, contact our support team so we can review the matter. We will investigate promptly and communicate our findings. If a resolution cannot be reached, parties may pursue independent mediation or legal remedies under applicable laws. Our decisions regarding account integrity or bonus abuse are made in good faith and based on available evidence.
Updates to Terms and Conditions
We may update these Terms from time to time to reflect changes in law, system operation, or business practice. LuckyTiger will post revised terms on the site and may notify registered users by email or site notice. Continued use of the service after changes are posted constitutes acceptance of the updated Terms, so please review them periodically.