Lucky Tiger Casino Privacy Policy
This Privacy Policy explains how Lucky Tiger collects, uses and protects personal information when you use our online casino services in Canada. We take your privacy seriously and aim to be clear about what data we collect, why we need it, and how you can manage your information.
Types of data we collect
We collect information you provide directly and data generated by your use of our services. This includes personal details, technical information, and transactional records needed to operate your account and process payments.
Personal data
- Contact details: name, email address, telephone number and physical address.
- Identity documents: government ID, proof of address or other documents submitted for verification and KYC checks.
- Account details: username, password (encrypted) and communication preferences.
Technical data
- Device and browser information, IP address and approximate location.
- Usage data, such as pages visited, session times and interaction with site features.
- Cookies and similar tracking technologies used to personalise and secure your experience.
Transactional data
- Payment and deposit methods, transaction amounts, currency and payout history.
- Betting and play history, wins and losses, and loyalty or rewards activity where applicable.
How we use your information
We use collected data to provide and improve our services, including:
- Opening and administering player accounts, verifying identity and preventing fraud.
- Processing deposits and withdrawals and handling payment disputes.
- Delivering customer support and responding to enquiries.
- Personalising site content, offers and responsible gambling tools.
- Meeting legal obligations, such as record keeping and compliance checks.
Data protection practices
We apply organisational and technical measures to protect your personal information. These include access controls, encryption of data in transit, and secure storage practices. Access to personal data is limited to authorised staff and contractors who need it to perform their role.
Cookies and tracking technologies
We use cookies and similar tools for site functionality, analytics and marketing. You can manage cookie settings through your browser or the cookie controls on our site. Disabling certain cookies may affect site features or performance.
Information sharing and third parties
We may share information with service providers who support our operations, such as payment processors, identity verification services, fraud prevention partners and hosting providers. We also disclose information when required by law, to protect rights and safety, or in connection with a business transfer. Where possible, shared data is limited to what is necessary for the recipient to provide their service.
User rights
Subject to applicable law, you can request access to, correction of, or deletion of your personal data. You may also object to certain processing or request restrictions where rights apply. Some requests may be limited for legal or security reasons, for example to prevent fraud or to meet record-keeping obligations.
Access, correction and deletion
To exercise your rights or ask questions about your data, contact our privacy team at [email protected]. We will verify your identity before fulfilling requests and aim to respond in a timely manner. If we cannot comply with a request, we will explain why.
Updates to this policy
We may update this Privacy Policy from time to time to reflect operational or legal changes. Material changes will be posted on our site. Please review this page periodically to stay informed about how we handle your information.