Responsible Gambling
At Lucky Tiger we take responsible gambling seriously. We want play to stay fun and under your control, so we provide tools, guidance and support options to help you manage your activity. This page explains how we protect players, the controls available from your account, signs of problem gambling and where to find professional help in Canada.
Player protection principles
We focus on prevention, early intervention and secure processes. We monitor accounts for risky patterns, require verification when needed and work with players to set safe limits. Our goal is to keep play responsible and ensure anyone who needs support can get it quickly.
Activity-control tools
You can manage your account activity at any time. Controls include deposit limits, loss checks, session timers and the option to request a break or self-exclusion. To make changes, visit your account settings or contact support via live chat or the help section.
Deposit limits
Set daily, weekly or monthly deposit caps to control how much you put into your account. Limits can be increased only after a waiting period and decreased immediately. If you need help setting realistic caps, contact support for guidance.
Loss and spend controls
Loss limits let you cap net losses over a given period. These limits work alongside deposit limits to give a clearer picture of your play and help prevent chasing losses.
Time limits and breaks
Use session timers and automatic logout reminders to limit how long you play in one sitting. Short cooling-off periods are available for a quick break from play, while longer time-outs and self-exclusion are available if you need an extended interruption.
Self-exclusion
If you feel you need to step away, we offer self-exclusion options. Self-exclusion blocks access to the account and stops marketing contacts for the chosen period. To request self-exclusion, contact support and we will process your request and confirm the next steps.
Recognizing problematic behaviour
- Difficulty stopping or reducing play
- Increasing bets to regain losses
- Neglecting work, family or obligations because of play
- Borrowing money or hiding activity from others
- Feeling anxious or withdrawn when not playing
Practical tips to stay in control
- Set deposit and loss limits before you start
- Choose short session times and take regular breaks
- Only gamble with money you can afford to lose
- Keep a record of deposits, play time and outcomes
- Talk to a friend or family member if you notice worrying changes
Professional help and support organisations
If you or someone you know needs help, reach out to a local support service. In Canada, options include provincial gambling helplines, ConnexOntario and national peer support groups such as Gamblers Anonymous. You can also contact health professionals or community services for confidential assistance. If you need us to help connect you to resources, contact support and we will point you to appropriate services in your province.